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Frequently asked questions
How do I record a trail?
On the main screen choose “Tracking”, then Start. The app records your trail using GPS. When you finish, save it under your own name.
I recorded a trail with no signal - was it saved?
Yes. With no internet the trail is saved on your phone and uploads automatically as soon as you are back online.
I can’t see the trail card share icon
The trail card is built from a pair - the dog trail has to be linked to the layer’s trail. On a trail without a pair the icon simply is not there. You create a pair by picking the target before you start, in the save dialog, or later with the crosshair icon next to the dog trail’s name in “Manage trails” (Android) / “Saved trails” (iPhone). If the icon is greyed out, the trail is still waiting to upload - just get back online.
The trail card came out without a map even though I chose “With map”
The background comes from OpenStreetMap. If the map server is briefly unavailable, the app does not keep you waiting - it returns the dark variant with neon trails instead. Everything else (both trails, distances, time, your dog’s name) is exactly the same. Try again in a few minutes and the map comes back.
How do I delete my account?
In the app: Options → My Profile → “Delete account”, which requires password confirmation. Your account and all data are permanently removed.
The app stopped recording in the background
That is usually battery optimisation on Android, or “Precise Location” being off on iPhone. The setup instructions are on the homepage, under “Do this first”.
Anything else
For any other matter, email us at the address above - we are happy to help.